RETURN PROCESS

RETURN PROCESS

PLEASE ALLOW FOR 5-10 DAYS FOR REFUND FROM WHEN WE RECEIVE THE PRODUCT(S) BACK.

STEP 1: Check our return policy below and make sure your product is eligible for return.

STEP 2: Fill the return form and wait for us to get back to you with details to send the product back

STEP 3: Allow up to 2 weeks to get your money back from the date we receive the product in our facility.

> RETURN FORM <

RETURN POLICY:

  • Only products purchased at wilsonme.com can be returned to us.
  • Items purchased at wilsonme.com may be returned for up to 14 days after the original purchase date.
  • Return shipping costs are your responsibility unless there has been a mistake with your order, and original shipping costs are not eligible for a refund.
  • Please note that custom products orders and strung racquets are final and cannot be returned.
  • Refunds are issued in the form of the original payment. Wilson will provide a full refund for the value of the purchased item in the same form as the original payment.
  • Refunds may take between 5-10 business days* to process once an item has been delivered to our warehouse.
  • Items must be in as new condition and returned in their original packaging with tags attached or returned.
  • Items purchased anywhere except wilsonme.com must be returned to the original place of purchase.
  • We don’t accept direct exchanges. Instead, we offer a return and re-order policy for purchases through our online store.

REFUND POLICY

If you intend to raise an exchange or refund request, please send your concerns along with the order number and a copy of the original receipt or any proof of purchase to ecom@wilsonme.com.

Refunds and exchanges are accepted within 14-days from the order’s date of delivery.

Return and Refund Policy

Refunds and exchanges are accepted within 14-days from the order’s date of delivery.

  1. Return Shipping Fees
    Return shipping fees of 25 AED will be chargeable for all return requests. This amount will be deducted from the refundable amount.

  2. Refund Timeline
    Once a refund is processed, it may take 5 to 7 working days to reflect in your bank account. The duration may vary depending on your bank’s processing time.

  3. Conditions for Returns
    All items must be returned in their original condition, with tags attached and packaging intact. • Returns that do not meet these conditions may not be eligible for a refund.

  4. Non-Refundable Items
    Certain items, such as personalized products, items marked as final sale, or any products specified as non-refundable, cannot be returned or exchanged.

Items that were sent back for return or exchange will be inspected and checked. An email will be sent to you informing you whether your return or exchange has been approved or rejected.

REFUNDS

For approved refunds, the amount will be returned using the original mode of payment used.

For rejected refunds, the product/s will be shipped back to your listed delivery address; please note that logistics charges may need to be borne by you.

Exchange Policy - Within UAE

Free Return and Exchange

  1. Return and exchange processes are free of cost for approved exchanges.

  2. Store Credit for Exchanges
    For approved exchange requests, the value of the returned item will be issued as store credit. This store credit can be used to place a new order for the exchange item.

  3. Combined Return and Exchange Requests
    If an item is processed for both return and exchange but the exchange is later cancelled and only the return is completed, a return shipping fee of 25 AED will apply.

  4. Exchange Conditions
    Exchange requests must be made within the time frame specified for returns and exchanges. • Items must be returned in their original condition, with tags and packaging intact.

Exchanges in all other countries except the UAE

IMPORTANT: All item/s for return or exchange outside of the UAE will have to be shipped back by the customer. Any shipping costs (including import taxes) will have to be borne by the customer.

For approved exchanges, the new product will be delivered to you. However, please note that shipping charges may be charged accordingly.

If your exchange request is denied, the items will be shipped back to your listed delivery address; please note the logistics charges may need to be borne by you.

SALE ITEMS

Only regular-priced items are eligible for refunds. Sale items cannot be refunded but can be exchanged for a different size.

GENERAL RETURN CONDITIONS

  1. Items must be unused, in original packing and in sellable condition.
  2. Returns must be accompanied by the original order confirmation.
  3. beauty items, toiletries, underwear and earrings are non-returnable.