Customer Service

CUSTOMER SERVICE

 Customer Service

PLEASE READ THE POLICY AND FILL THE FORM BELOW.

PLEASE ALLOW FOR UP TO 10 BUSINESS DAYS FOR REFUND FROM WHEN WE RECEIVE THE PRODUCT(S) BACK

  • RETURN POLICY:
  • Only products purchased at wilsonme.com can be returned to us.
  • Please note that custom products orders and custom-strung racquets are final and cannot be returned.
  • Refunds are issued in the form of the original payment. Wilson will provide a full refund for the value of the purchased item in the same form as the original payment.
  • Refunds may take up to 10 days to process once an item has been delivered to our warehouse.
  • Items must be in new condition and returned in their original packaging with tags attached or returned.
  • Return shipping costs are the responsibility of the purchaser, unless there has been a mistake with your order. Original shipping costs are not eligible for a refund, unless there has been a mistake with your order.
  • Items purchased anywhere except wilsonme.com must be returned to the original place of purchase.
  • We don’t accept direct exchanges. Instead, we offer a return and re-order policy for purchases through our online store.

PRODUCT RETURN FORM